When will I recive my order?
It takes between 3 and 7 business days to process an order, after which we will send it to you. The
Shipping time depends on your location, but you can estimate it as below:
Mexico: Between 5 and 8 business days.
USA and Canada: Between 5 and 8 business days.
International: 10-20 business days.
Where is my order shipped from?
Culiacan, Sinaloa, Mexico
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This fee is not under our control, and is the decision of your customs agency.
Customs policies vary greatly between countries, so we recommend that you speak to your local authorities to
clarify this point.
My order should have arrived by now, but I still haven't received it. What should I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask for your order at your local post office.
● Ask your neighbors if the carrier had left your package.
Pro tip: Avoid theft. If you will not be home on the day of delivery, use your work address or where you will be.
If the address is correct and the package is not in the post office or with your neighbors, contact us at firstname.lastname@example.org with your order number.
If there is a problem with your shipping address, we could send your product back to you, but you will have to bear the costs.
Pro tip: Your ZIP code is a crucial part of your address. Make sure you enter it correctly.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us at email@example.com.
I have received a wrong or damaged product. What do I do?
We are sorry if your product has arrived damaged. To solve it as soon as possible, send us an email to firstname.lastname@example.org in a week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order.
We will contact you with a solution as soon as possible!